Taking applicationsVoice Support·Posted 14h ago
Bilingual Customer Service Representative (Florida)
Oscar HealthVerified company
Florida, United States
Pay
$20–$21/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Florida, United States
Open to people in the United States
SpanishEnglishEntry level
About the role
Remote customer service role handling member, broker, and provider interactions plus back-office tasks for a health insurance company. It requires Spanish/English fluency and Florida residency and pays $20–$21 per hour.
What you'll do
- Handle member, broker, provider, and vendor interactions across channels
- Manage assigned caseload and meet service, productivity, and quality targets
- Monitor and track work-in-progress issues
- Escalate and resolve issues within turnaround times
- Identify issues through escalation pathways
- Participate in process improvement projects
- Follow operational, regulatory, and compliance standards
- Protect member Personal Health Information (PHI)
What you'll need
- Bilingual in Spanish and English with full professional proficiency
- 1+ years in high-volume or customer-focused setting
- 6+ months healthcare experience
- High school diploma or GED
- Reside in Florida
Skills
Bilingual Spanish/EnglishHigh-volume customer serviceHealthcare operationsCaseload managementIssue escalationProcess improvementData entry accuracyGoogle Suite/Microsoft Office
Benefits
Health insurancePaid time offPaid holidaysPaid sick timePaid parental leave401(k) planLife and disability insuranceWellness reimbursements
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