Nuvali Customer Care Specialist iRecruit Engage 2026

An entry-level call center customer care role at Concentrix in Nuvali, Laguna, handling inbound and outbound calls plus online customer inquiries. It requires on-site work in the Philippines and offers rotating shifts with no prior call center experience required.

• Handle inbound and outbound calls and internet inquiries
• Clarify customer requirements and provide resolutions using decision-support tools
• Greet customers courteously and professionally
• Document and notate customer accounts accurately
• Track and retrieve information in the call tracking database
• Offer additional products or services
• Meet contractual KPI targets
• Refer inquiries to published materials or senior staff

• High school diploma preferred
• Three to six months of relevant experience preferred
• Minimum of two years of college education (Philippines)
• No prior call center experience required
• Ability to rotate shifts as needed
• Strong computer navigation skills
• Ability to work in a fast-paced, high-production environment
• Based in Laguna, Philippines

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.