Customer Service Advisor – Russian Speakers ‑ Cairo
ConcentrixVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
Customer service advisor in Cairo providing blended phone, email, and chat support for client products and services. The role requires Russian and English and offers medical/social insurance, transportation, and a fast promotion track.
What you'll do
- Deliver support via phone, email, and chat
- Assist with inquiries, order processing, and troubleshooting
- Build product and service knowledge
- Handle customer issues professionally
- Meet contractual KPIs
- Clarify customer requirements
- Document account notations accurately
- Identify opportunities to offer additional products or services
What you'll need
- Proficiency in Russian and English, written and verbal
- High school diploma
- Excellent communication and interpersonal skills
- Comfortable in a fast-paced, performance-driven environment
- Strong multitasking and prioritization skills
- Basic computer skills and system navigation
- Ability to work independently and in a team
- Flexible to work rotating shifts
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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