Taking applicationsVoice Support·Posted 15h ago
Customer Loyalty and Growth Associate ‑ German Speaking
AnyDeskVerified company
Lisbon, Portugal
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Lisbon, Portugal
EnglishGermanMid level
About the role
A fixed-term customer loyalty role focused on renewals, upsells, and retention for AnyDesk customers, requiring English and German. It is listed in Lisbon, Portugal, and involves product demos, churn-risk management, and account growth.
What you'll do
- Manage the 90-day renewal process for assigned customers
- Identify and pursue upsell and growth opportunities
- Support license upgrades, migrations, and consolidation
- Identify churn risks and develop retention solutions
- Conduct product demos and advise on features
- Gather and document customer feedback
What you'll need
- Excellent written and verbal communication in English and German
- Strong customer focus with a commercial mindset
- Confidence presenting products or solutions
- Organized and proactive approach
- Ability to manage multiple customer interactions
- Interest in negotiation, retention, and account growth
Skills
Customer retentionRenewal managementUpsellingAccount growthNegotiationProduct demosCustomer communicationSaaS interest
Benefits
Career growthFixed-term with potential extensionProfessional and collegial atmosphereFun atmosphere
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