Customer Service Advisor ‑ UPA XTRA 2026

A full-time customer service advisor role based in Quezon City, Philippines, handling inbound and outbound calls and online customer inquiries and resolving routine product or service issues. It is entry-level, requires a high school diploma with some relevant experience preferred, and involves rotating shifts.

• Handle inbound calls, outbound calls, or internet inquiries
• Resolve routine customer problems regarding products or services
• Clarify customer requirements and use decision-support tools
• Greet customers courteously and professionally
• Track, document, and retrieve information in a call tracking database
• Offer additional products and/or services
• Meet contractual KPIs
• Refer customer inquiries to published materials or senior staff

• High school diploma
• Three to six months of relevant experience preferred
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively in writing and verbally
• Dependable with strong attention to detail
• Ability to multitask and adapt to changes
• Tolerance for repetitive work in a fast-paced environment
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.