Taking applicationsVoice Support·Posted 2d ago
Business Travel Consultant ‑ Hebrew ‑ Portugal
TripActions
Portugal
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Portugal
EnglishHebrewSenior level
About the role
Business travel consultant role supporting Navan users via chat, calls, and email. Requires 5+ years of travel consulting experience, GDS knowledge, and fluency in English and Hebrew; candidates must reside in Portugal or relocate.
What you'll do
- Provide travel support via chat, calls, and emails
- Handle hotel, flight, car, and rail bookings
- Assess customer needs, urgency, and preferences
- Guide customers on self-service options
- Meet SLA response expectations
- Follow company and customer policies
- Give feedback to stakeholders
- Stay current on travel industry practices
What you'll need
- 5+ years as a Travel Consultant covering air, rail, and hotel
- 3+ years with GDS Sabre, Amadeus, or Galileo
- Fluency in English and Hebrew
- Contact center or customer-facing background
- Comfortable with Gmail, Zendesk, Slack, and Salesforce
- Flexible rotating shifts Monday to Friday, 7 AM to 11 PM
- Ability to multitask and troubleshoot independently
- Must reside in Portugal or be willing to relocate
Skills
GDS Sabre/Amadeus/GalileoAir, rail, and hotel bookingsCustomer serviceZendeskSlackSalesforceMultitaskingTroubleshooting
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