Senior Customer Service Representative – Nights
TTECVerified company
Cape Town, South Africa
Pay
Not listed
Job type
Full-time · On-site
Hours
US hours
Location
Cape Town, South Africa
About the role
Senior customer service role in Cape Town handling escalated healthcare support calls for US customers, with shifts ending as late as midnight local time. It is an on-site role requiring South African citizenship or permanent residency, with transport provided.
What you'll do
- Answer incoming customer communications with empathy
- Resolve escalated or complex calls
- Research answers to customer issues
- Educate customers on healthcare products, services, benefits, or treatment pathways
- De-escalate difficult conversations
- Support US customers during late shifts
What you'll need
- Matric/NQF Level 4
- South African citizenship or permanent residency
- Basic computer skills and ability to navigate multiple systems
- Patient and empathetic
- Strong conflict-resolution skills
- Ability to remain calm and professional in sensitive situations
- Self-motivated and dependable
Skills
Benefits
About TTEC
TTEC is a global customer experience technology and services company. Its Cairo site (Maadi) hires multilingual customer service and sales representatives in English, French, German, Italian, Spanish, Portuguese and Dutch for European and global clients.
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