Taking applicationsVoice Support·Posted 14h ago
Customer Support Specialist
Remote RecruitmentVerified company
South Africa
Pay
$10–$11/hr
Job type
Full-time · Remote
Hours
EU hours
Location
South Africa
EnglishMid level
About the role
A fully remote customer support role handling email, chat and phone queries for a UK-based employer, including escalated and technical issues. It is open only to South African applicants and runs on UK business hours (09:00–17:00 UK time).
What you'll do
- Resolve customer queries across email, chat and phone
- Investigate and escalate complex or technical issues
- Document solutions in the help desk and knowledge base
- Identify recurring issues and suggest improvements
- Meet response-time and satisfaction targets
What you'll need
- Experience in customer support or a service desk role
- Experience with a help desk tool such as Zendesk or Freshdesk
- Excellent written English and a calm, empathetic manner
- Strong problem-solving and ticket prioritisation skills
- Reliable computer, headset and stable fibre connection
- Based in South Africa
Skills
Customer supportZendesk or FreshdeskWritten EnglishProblem-solvingTicket prioritisationEmpathy
Benefits
Fully remoteOnboarding and supportFriendly UK teamCareer growthRecruitment support through first day
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