Customer Service Agents ‑ Semi‑Bilingual ‑ Querétaro

A full-time customer service advisor role in Querétaro handling inbound and outbound calls and internet contacts to resolve routine customer product or service issues. It requires intermediate-advanced English and offers career development, a competitive salary, and monthly performance incentives in a global CX company.

• Interface with customers via inbound calls, outbound calls, or internet
• Provide customer service support
• Resolve routine product or service problems
• Troubleshoot customer issues
• Maintain a pleasant and professional tone
• Adapt to client requirements

• Intermediate-Advanced English level
• High School diploma or equivalent
• 6 months call center customer service experience desired
• Strong computer navigation skills and PC knowledge
• Multitasking ability
• Ability to work under constant changes
• Shift rotation capability
• Effective written and verbal communication

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.