Taking applicationsVoice Support·Posted 14h ago
Technical Customer Support Advisor ‑ Spanish Speaker (Bókun)
TripadvisorVerified company
Oxford, England, United Kingdom
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Oxford, England, United Kingdom
EnglishSpanishMid level
About the role
Technical support advisor on Bókun's escalation team, troubleshooting booking-software issues for customers in English and Spanish across email, phone, video and chat. It is a hybrid Oxford role requiring two office days per week and occasional weekend shift work.
What you'll do
- Diagnose and resolve technical customer issues
- Handle inbound and outbound English/Spanish contact via email, phone, video and chat
- Research and replicate reported problems
- Raise detailed bug reports
- Follow up on open tickets
- Maintain troubleshooting documentation
- Act as escalation point for Tier 1 support
- Collaborate with technical teams on escalations
What you'll need
- 1–3 years in customer service or technical support
- B2B support experience preferred
- Fluent written and spoken English and Spanish
- Basic knowledge of CSS, HTML and website CMS tools
- Strong analytical and investigative skills
- Comfort handling complaints and mediating conflicts
- Ability to work shift patterns including occasional weekends
- Travel/tourism/hospitality experience is a plus
Skills
Technical troubleshootingCSS/HTML basicsWebsite CMS toolsBug reportingAnalytical problem-solvingCustomer communicationB2B supportMultitasking
Benefits
Health insuranceFlexible hoursPerformance bonusCareer growthTuition assistanceTravel perksLifestyle benefitReferral bonus
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