Taking applicationsVoice Support·Posted 5d ago
Enterprise, Customer Success Manager
DeleteMe
USA
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
USA
Open to people in the United States
EnglishSenior level
About the role
DeleteMe is hiring an Enterprise Customer Success Manager to own the post-sale experience for strategic enterprise accounts, including onboarding, adoption, renewals, and expansion. The role focuses on privacy-risk reduction, executive relationships, and multi-year retention for high-value customers.
What you'll do
- Own the end-to-end enterprise customer lifecycle
- Lead structured onboarding and implementation
- Maintain account health scores and run risk-mitigation plays
- Deliver executive business reviews and exposure-reduction reporting
- Drive product adoption across complex organizations
- Own renewals, retention, and renewal forecasting
- Negotiate multi-year renewal agreements
- Identify and execute expansion opportunities
Skills
Customer lifecycle managementStrategic account planningExecutive business reviewsRisk mitigationRenewal negotiationProduct adoptionStakeholder mappingExposure-reduction reporting
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