Customer Service Representative (Chandigarh)
ConcentrixVerified company
Chandigarh, India
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Chandigarh, India
About the role
A full-time customer service representative role in Chandigarh, India, handling inbound and outbound calls and resolving routine customer issues. Some candidates may be assigned content moderation work, including reviewing sensitive or explicit material.
What you'll do
- Handle inbound and outbound customer calls
- Resolve routine customer problems
- Clarify customer requirements and confirm understanding
- Document accounts and track information in a call database
- Offer additional products or services
- Review reported content for terms-of-service violations when assigned moderation work
What you'll need
- Graduate or undergraduate in any discipline
- 0 to 3 years of relevant experience
- Strong computer navigation and PC knowledge
- Ability to communicate effectively in writing and verbally
- Dependable with strong attention to detail
- Ability to multitask and adapt to changes
- Tolerance for repetitive work in a fast-paced environment
- Ability to rotate shifts as needed
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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