Senior Customer Service Representative – English – supporting Volkswagen (VWG)
TTECVerified company
Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
Senior customer service role supporting Volkswagen dealers and retailers in TTEC's Cairo location, handling inbound and outbound contacts across multiple channels. It requires automotive or client-handling experience, strong written communication, and conflict-management skills, with base wage plus performance bonus.
What you'll do
- Provide customer service to VW dealerships and retailers
- Act as a VW brand advocate
- Handle inbound contacts across multiple channels
- Make outbound contacts when required
- Liaise with logistics companies, port authorities, IT support, and fulfilment operations
- Keep up to date with products, pricing, marketing, and procedures
- Highlight issues, trends, or improvement opportunities
What you'll need
- Experience supporting business processes or client handling
- Automotive retail environment experience or strong car knowledge
- Client-focused and resolution-oriented mindset
- Strong written communication skills
- Negotiation, conflict management, and empathy skills
- Computer savvy
Skills
Benefits
About TTEC
TTEC is a global customer experience technology and services company. Its Cairo site (Maadi) hires multilingual customer service and sales representatives in English, French, German, Italian, Spanish, Portuguese and Dutch for European and global clients.
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