Fluent English Customer Support – Graduates
AloricaVerified company
On-site — Sheikh Zayed, Giza, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Sheikh Zayed, Giza, Egypt
About the role
Alorica is hiring full-time, on-site customer support staff in Sheikh Zayed, Giza, to handle customer inquiries by phone, email, or chat. The role is aimed at recent graduates with fluent English and includes documenting interactions, resolving issues, and escalating complex cases.
What you'll do
- Handle customer inquiries via phone, email, or chat
- Provide clear and accurate information
- Resolve customer issues professionally and promptly
- Document interactions in the system
- Follow established procedures
- Escalate complex cases when necessary
- Meet performance targets with supervisors and colleagues
- Learn about products, services, and processes
What you'll need
- Fluent English verbal and written skills
- Customer service skills such as empathy and patience
- Organizational and time management skills
- Basic computer and technical skills
- Comfort with CRM or call center systems
- Recent graduate or degree/diploma in any field
- Flexibility to work in shifts
- Teamwork and adaptability
Skills
About Alorica
Alorica is a global CX company with about 100,000 employees in 17 countries supporting 250+ brands in 75+ languages. Its Egypt contact center in Sheikh Zayed City (Giza) hires English-speaking agents for airline, healthcare, hospitality and premium accounts plus QA, workforce and leadership roles.
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