Customer Service Advisor ‑ Homecoming ‑ Iloilo 2025

A full-time customer service advisor role based in Iloilo City, Philippines, handling inbound and outbound calls or online customer inquiries and resolving routine product or service issues. It requires a high school diploma, strong computer navigation and communication skills, and willingness to rotate shifts; no pay or remote eligibility is stated.

• Handle inbound calls, outbound calls, or internet inquiries
• Resolve routine customer problems about products or services
• Clarify customer requirements and use decision-support tools
• Meet contractual KPIs
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Document and notate accounts accurately
• Track and retrieve information in call tracking database

• High school diploma
• Three to six months relevant experience preferred
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively in writing and verbally
• Dependable with strong attention to detail
• Ability to multitask and adapt to changes quickly
• Ability to work as a team member and independently
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.