Medical Customer Service Officer

Medical Customer Service Officer at MedNet Egypt in Cairo, handling inbound and outbound phone, chat, and email support for customers and insured members. It is an on-site full-time role requiring English communication and flexibility for evening, night, weekend, and holiday shifts.

• Handle inbound and outbound phone, chat, and email inquiries
• Resolve customer and member complaints and requests
• Follow standard procedures and company guidelines
• Document interactions with wrap-up notes and logs
• Develop product, policy, and benefits knowledge
• Support outbound campaigns and follow-ups
• Collaborate with internal teams and support departments
• Meet KPIs such as CSAT, FCR, AHT, and quality scores

• Bachelor’s degree in Business Administration or related field
• 6 months to 2 years of customer service experience
• Call center or contact center experience preferred
• Healthcare or insurance industry experience preferred
• Excellent English verbal and written communication
• Strong interpersonal and problem-solving abilities
• Proficiency in customer service software and tools
• Flexible to work evenings, nights, weekends, and public holidays

Expert and reliable managed care services to the benefit of all stakeholders in healthcare – from patients to healthcare providers and health insurance companies – that’s what MedNet delivers. At the center of our business model is the insured member: by cooperating with health insurers and selecting, monitoring and supporting clinics and medical doctors, MedNet ensures that patients receive excellent service and the best care possible.