Taking applicationsVoice Support·Posted 14h ago
Customer Support Specialist
Huzzle.comVerified company
Colombia, South Africa, Brazil, Argentina +2 more
Pay
Not listed
Job type
Full-time · Remote
Hours
US hours
Location
Colombia, South Africa, Brazil, Argentina +2 more
EnglishMid level
About the role
Remote customer support role for a B2B SaaS platform, handling phone and email requests from US-based clients. Requires 3+ years of SaaS support experience, phone support, and availability during US Central Time hours.
What you'll do
- Resolve high-volume phone and email support requests
- Lead live support calls with US-based clients
- Troubleshoot technical issues in real time
- Guide non-technical users through complex workflows
- Maintain accurate CRM records
- Identify recurring software issues and work with product team
- Draft internal documentation and external help guides
What you'll need
- 3+ years B2B SaaS customer support
- Phone support experience required
- Fluent English communication
- Experience supporting US-based clients
- Availability for US Central Time (CST) hours
- CRM/support tools proficiency
- Strong technical troubleshooting skills
- Reliable high-speed internet and quiet remote workspace
Skills
B2B SaaS customer supportPhone supportEmail supportCRM tools (HubSpot, Zoho)Technical troubleshootingDe-escalationCustomer communicationDocumentation
Benefits
Competitive salaryFully remoteFlexible hoursCareer growth
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