Advisor I, Customer Service – Japanese Safety Investigation Specialist
ConcentrixVerified company
Kuala Lumpur Sentral, Malaysia
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Kuala Lumpur Sentral, Malaysia
About the role
Customer service advisor role focused on Japanese-language safety investigations, handling inbound and outbound calls or internet contacts to resolve non-routine customer issues. Based in Kuala Lumpur on a full-time rotating-shift schedule; pay and remote eligibility are not stated.
What you'll do
- Resolve non-routine customer issues
- Clarify customer requirements
- Greet customers professionally
- Maintain knowledge of client products and services
- Document accounts accurately
- Offer additional products and services
- Track and retrieve information in call tracking database
- Improve customer satisfaction and business performance
What you'll need
- High school diploma
- Six plus months customer service experience preferred
- Japanese language
- Strong computer navigation skills
- Ability to communicate written and verbally
- Ability to multitask
- Attention to detail
- Able to rotate shifts as needed
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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