Customer Service Representative (Gold Coast)
ConcentrixVerified company
Gold Coast, Australia
Pay
$20/hr
Job type
Full-time · On-site
Hours
APAC hours
Location
Gold Coast, Australia
About the role
Full-time customer service role answering inbound calls for a major Australian bank’s credit and debit card customers, with paid training and career growth. It is based at Gold Coast, Australia, and requires full working rights in Australia.
What you'll do
- Answer inbound calls about credit/debit cards
- Support customers with enquiries from transactions to security concerns
- Resolve account and service issues
- Troubleshoot online banking difficulties
- Escalate complex matters to specialist teams
- Keep detailed and accurate records
- Contribute to banking process improvements
What you'll need
- Full working rights in Australia
- At least 18 years of age
- Pass police and pre-employment checks
- Exceptional communication skills
- Problem-solver mindset
- Confidence navigating computer systems
- Flexibility to work varied shifts, including weekends and public holidays
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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