Customer Service ‑ Italian

Inbound and outbound customer service advisor role handling routine product and service questions for an Italian-speaking client program. The position is based at Concentrix's Kagithane, Türkiye site and requires rotating shifts in a high-volume call centre environment.

• Handle inbound and outbound calls and internet enquiries from customers
• Meet contractual KPIs for service delivered
• Clarify customer requirements and provide resolution using decision-support tools
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Document and retrieve information in the call tracking database
• Offer additional products and services
• Refer enquiries to published materials or senior staff as needed

• High school diploma
• Three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively in writing and verbally
• Dependable with strong attention to detail
• Ability to work rotating shifts
• Tolerance for repetitive work in a fast-paced, high-production environment

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.