Customer Service Advisor – Bilingual Cantonese Speakers

Customer service role in Cairo supporting Cantonese-speaking customers through calls, email and chat for global brands. It is on-site and full-time, open to entry-level candidates with B1 English and B2+/C1 Cantonese, and offers training, transport and insurance.

• Handle inbound and outbound calls, emails, and chat
• Resolve customer inquiries on first contact when possible
• Assist with account, order, product, service, and troubleshooting requests
• Document customer interactions accurately
• Escalate complex cases while maintaining ownership
• Meet quality, productivity, and customer satisfaction goals
• Maintain knowledge of client products, services, and processes
• Promote relevant products or services when applicable

• High School Diploma or equivalent
• Cantonese B2+/C1 spoken and written
• English B1 spoken and written
• Previous customer service experience preferred but not required
• Strong verbal and written communication
• Ability to work in a fast-paced, target-driven environment
• Strong multitasking and prioritization skills
• Flexible to work rotational shifts, weekends, and public holidays

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.