Fashion Support Consultant ‑ (French speaking) ‑ Onsite ‑ GS02

A French-speaking fashion support consultant role handling customer calls, emails and chats plus boutique enquiries for a fashion brand, based onsite in Concentrix's Barcelona office. It is a fixed-term full-time position with paid training, a set Monday–Friday 09:00–18:00 schedule and an annual bonus on top of salary.

• Take incoming customer calls via phone, email, voicemail and chat and resolve requests
• Take calls from boutiques and shops and resolve their demands
• Log call details in call management systems and resolve within SLA
• Maintain service and product knowledge for customer-specific applications
• Escalate potential service issues to a Mentor
• Provide cover for other agents when absent
• Attend regular team meetings
• Handle additional tasks set by Supervisor or Mentor

• Native level of French
• Fluent level of English
• Working knowledge of IT platforms, equipment and applications (Windows/MS Office)
• Good disposition to work in a customer service environment
• Ability to take ownership of calls to resolution or escalate
• Good communication skills and ability to work in a team
• Logical approach to problem solving
• Ability to work on own initiative and adapt to different situations

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.