Customer Service Advisor – Turkish Speakers ‑ Cairo
ConcentrixVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
Customer service advisor role in Cairo handling inbound and outbound calls, chats, and emails for major clients in Turkish and English. It is an on-site full-time position with rotating shifts, medical and social insurance, transportation, and promotion opportunities within six months.
What you'll do
- Handle inbound and outbound calls, chats, and emails
- Resolve routine customer inquiries and issues
- Process orders and provide troubleshooting guidance
- Maintain product and service knowledge
- Document customer interactions accurately
- Meet contractual KPIs
- Identify opportunities to offer additional products or services
- Collaborate with team to meet service and performance goals
What you'll need
- Proficiency in Turkish and English
- High school diploma
- Excellent communication skills
- Customer engagement skills
- Multitasking and prioritization
- Basic computer skills
- Ability to work rotating shifts
- Detail-oriented and professional
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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