Pro Sales Customer Care Representative
TTECVerified company
Dearborn, Michigan, United States
Pay
$16/hr
Job type
Full-time · On-site
Hours
US hours
Location
Dearborn, Michigan, United States
Open to people in the United States
About the role
This is a customer care role supporting dealership personnel and vehicle owners, handling inquiries, documenting contacts, and providing online and email support. It is based in Dearborn, Michigan, pays $16/hour, and requires 1–2 years of customer service experience.
What you'll do
- Respond to customer inquiries accurately and on time
- Document customer contacts
- Initiate outbound contacts as appropriate
- Provide online support for applications
- Answer email and web form inquiries
- Identify and report program concerns
- Meet productivity and quality expectations
- Mentor and train less experienced teammates
What you'll need
- High school diploma required
- College degree preferred or equivalent experience
- 1–2 years customer service experience required
- Experience working with multiple programs
- Excellent customer service ability
- Strong written and oral communication
- Time management and organizational skills
- Ability to multitask
Skills
Benefits
About TTEC
TTEC is a global customer experience technology and services company. Its Cairo site (Maadi) hires multilingual customer service and sales representatives in English, French, German, Italian, Spanish, Portuguese and Dutch for European and global clients.
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