Taking applicationsVoice Support·Posted 8d ago
Service Advisor (Customer Service)
Magnet (Beltone Management Solutions)Verified company
On-site — Giza, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Giza, Egypt
EnglishEntry level
About the role
A Service Advisor role supporting an insurance provider’s external partners by handling inbound calls, partner transactions and complaints through Genesys and CRM systems. It is an on-site full-time position in Dokki, Giza, requiring English fluency and 1–2 years of customer service or call center experience.
What you'll do
- Support external partners in winning and retaining business
- Handle partner transactions and requests
- Manage inbound calls and partner/customer queries
- Use Genesys and CRM systems to meet targets
- Follow internal audit and compliance procedures
- Resolve complaints professionally
- Maintain service quality and productivity standards
- Apply renewal discount guidelines
What you'll need
- Bachelor’s degree or current undergraduate student
- 1–2 years customer service or call center experience
- Fluency in English required
- Strong communication and interpersonal skills
- Customer service orientation
- Complaint management skills
- Knowledge of call center metrics
- Proficiency in Microsoft Office
Skills
Customer serviceInbound call handlingCRM systemsGenesys contact centerComplaint resolutionInsurance product knowledgeMIS and reportingMicrosoft Office
About Magnet (Beltone Management Solutions)
Beltone Management Solutions - "Magnet". A subsidiary of Beltone Holding.
HR / Outsourcing501-1000 employeesHQ: Cairo, Egypt
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