Customer Service ‑ Phone Calls ‑ Independencia
ConcentrixVerified company
Lima, Peru
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Lima, Peru
About the role
Phone-based customer service role based in Independencia, Lima, handling customer questions, documenting calls and offering additional products or services. It requires Spanish fluency and at least three months of call center or five months of in-person customer service experience.
What you'll do
- Resolve customer difficulties regarding the requested service
- Meet contractual KPIs
- Clarify customer requirements
- Listen to customer needs with empathy
- Greet customers courteously
- Document accounts and calls accurately
- Offer additional products and services
- Refer complex inquiries to higher-level staff
What you'll need
- Completed secondary education
- Verbal fluency
- Correct writing level
- Computer tool proficiency
- 3 months call center or 5 months in-person customer service experience
- Full-time availability
- Spanish language
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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