Customer Service Representative (Bilingual: Arabic / English) ‑ Irbid
ConcentrixVerified company
Irbid, Jordan
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Irbid, Jordan
About the role
An on-site customer service representative role in Irbid, Jordan, handling inbound and outbound calls plus email, chat and social media for client brands. It offers full paid training, an indefinite full-time contract and internal promotion paths, but only applicants legally authorized to work in Jordan are considered.
What you'll do
- Review customer requests and expectations and respond according to their needs
- Manage multichannel interactions such as voice, email, social media or chat
- Learn and use software solutions that improve customer experience
- Champion better brand experiences for customers and clients
What you'll need
- Bachelor's degree or diploma in a related field
- Bilingual in Arabic and English (advanced English level)
- Proactive, self-motivated and solution-oriented
- Able to work rotating and weekend shifts
- Legally authorized to work in Jordan
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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