Customer Service ‑ Dutch & English Bilingual (Izmirmerkez)

Customer service advisor handling inbound and outbound calls, internet inquiries, routine problem resolution, and product or service questions for Concentrix clients. The role is based in Izmir, Türkiye and requires bilingual Dutch and English communication.

• Handle inbound calls, outbound calls, and internet customer inquiries
• Resolve routine customer problems regarding client products or services
• Meet contractual KPIs
• Clarify customer requirements and use decision-support tools
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Document and track information in call tracking database
• Offer additional products and services

• High school diploma
• Three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively in Dutch and English
• Dependable with strong attention to detail
• Ability to multi-task and adapt quickly
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.