Customer Service Advisor ‑ Homecoming ‑ Iloilo 2026

A customer service advisor role answering inbound and outbound calls and online inquiries for a client's products, resolving routine problems and meeting contractual KPIs. It is an entry-level, full-time position based on-site in Iloilo City, Philippines, with rotating shifts.

• Handle inbound and outbound calls and internet inquiries from customers
• Meet contractual KPIs for service delivered
• Clarify customer requirements and provide resolution using decision-support tools
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Document and retrieve information in the call tracking database
• Offer additional products and/or services
• Escalate inquiries to published materials, secondary sources or senior staff

• High school diploma
• Three to six months of relevant experience preferred
• Strong computer navigation skills and PC knowledge
• Courteous with strong customer service orientation
• Dependable with strong attention to detail
• Ability to rotate shifts as needed
• Tolerance for repetitive work in a fast-paced, high production environment

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.