Taking applicationsVoice Support·Posted 6d ago
Customer Success Manager
WorkWave
USA
Pay
$43.5–$48/hr
Job type
Full-time · Remote
Hours
Flexible
Location
USA
Open to people in the United States
EnglishMid level
About the role
Customer Success Manager for WorkWave's B2B SaaS customers, owning strategic account plans, retention, executive reviews, and value realization. The role is listed for the USA and requires ERP experience plus a proven customer success track record in SaaS.
What you'll do
- Build personalized customer success roadmaps
- Monitor account health and renewal risk
- Identify expansion opportunities and CSQLs
- Lead Executive Business Reviews
- Partner with Account and Renewal Managers
- Adopt CS platforms and AI-driven workflows
What you'll need
- 2-3 years ERP or complex enterprise software experience
- B2B SaaS customer success track record
- Executive relationship management
- Analytical and KPI-oriented
- Technical and process aptitude
- Ability to travel for client visits
Skills
Customer successERP systemsB2B SaaSStrategic planningAccount retentionExecutive presentationsKPI analysisPlanhat/Gainsight
Benefits
Health insurancePaid time offPerformance bonusCareer growthFlexible hours
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