Taking applicationsVoice Support·Posted 5d ago
Customer Success Manager (Europe)
Socket
Europe
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Europe
EnglishSenior level
About the role
A Europe-based customer success role at a developer security company, focused on renewals and upsells for SMB security customers. It requires 5+ years of B2B SaaS customer success experience and cybersecurity selling experience, and the posting is limited to Europe.
What you'll do
- Meet and exceed revenue targets with SMB customers’ security teams
- Manage existing customer relationships to drive renewals and upsells
- Create a strong customer experience throughout the customer lifecycle
- Collaborate with Go-to-market, Engineering, and Professional Services teams
- Run quarterly health checks, renewals, and overall customer health management
What you'll need
- 5+ years in a renewals Customer Success role for B2B SaaS
- Experience selling in cybersecurity or a related industry
- Track record of meeting or exceeding renewal and upsell quotas
- Comfortable in an early-stage, fast-paced environment
- Collaborative mindset and relationship-building ability
- Strong written and verbal communication, including with C-suite
- Willingness to travel for customer and company meetings
Skills
B2B SaaS customer successRenewalsUpsellingCybersecurityRelationship managementC-suite communicationCollaborationCustomer health checks
Benefits
Market competitive salaryEquity programHealth insurancePaid time offPaid parental leaveRemote-firstTeam off-sites
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