Taking applicationsVoice Support·Posted 14h ago
Support Specialist ‑ Romania
BrainlabVerified company
Bucharest, Romania
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Bucharest, Romania
EnglishGermanEntry level
About the role
Brainlab seeks a Support Specialist to provide remote and on-site technical support for medical systems such as Loop X and Airo, including installations, maintenance, and troubleshooting for clinical staff. The role is based in Bucharest, Romania, requires English and German, and involves up to 80% national travel.
What you'll do
- Perform installations, maintenance, and repairs at hospitals and clinical sites
- Provide remote and on-site technical support
- Guide clinical users through troubleshooting and system operation
- Conduct diagnostics, upgrades, and proactive service checks
- Act as a trusted technical advisor to customers
- Support product launches, setup, testing, and user onboarding
- Document service activities in line with quality standards
- Collaborate with sales, engineering, and clinical support teams
What you'll need
- Degree in electrical engineering, electronics, mechatronics, or similar
- First experience in technical support preferred, ideally healthcare
- Strong IT, networking, and troubleshooting skills
- Excellent communication skills in English and German
- Willingness to travel nationally up to 80%
- Valid driver’s license
- Familiarity with X-ray systems and/or scanner technology is a plus
- MS Office confident use; Salesforce knowledge an advantage
Skills
Technical supportTroubleshootingIT and networkingX-ray/scanner technologyMS OfficeSalesforceEnglish and German communicationDiagnostics and upgrades
Benefits
Equipment providedCompany carCell phone and laptopFlexible hoursRemote/home officeTraining and continuing educationInternational team
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