Taking applicationsVoice Support·Posted 14h ago
Customer Service Associate (Spanish & Portuguese Speaker) ‑ LATAM
Zeal GroupVerified company
Brazil, Chile, Colombia, Mexico +2 more
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Brazil, Chile, Colombia, Mexico +2 more
SpanishPortugueseMid level
About the role
Customer Service Associate supporting LATAM clients via live chat, email, and phone for a FinTech/FX company. The role requires Spanish and Portuguese fluency, 3+ years of customer service experience, and availability for rotational shifts; only candidates based in LATAM are eligible.
What you'll do
- Support customers through live chat, email, and phone
- Handle inbound and outbound interactions, including telesales follow-ups
- Resolve issues and escalate complex cases
- Meet response time, resolution, satisfaction, and productivity KPIs
- Document customer issues, trends, and process gaps
- Stay updated on products, processes, campaigns, and systems
- Collaborate with internal stakeholders on issue resolution
- Deliver a high-quality customer experience in every interaction
What you'll need
- Diploma or degree
- 3+ years in customer service, support, contact centre, or client-facing roles
- Must be based in LATAM
- Fluency in Spanish and Portuguese, written and spoken
- FX/CFD or related trading, crypto, iGaming, or fintech experience preferred
- Complaint handling and escalation skills
- Willing to work rotational shifts, weekends, and public holidays
- English-language CV required
Skills
Customer serviceLive chat, email, and phone supportComplaint handlingEscalation managementKPI focusFX/CFD knowledgeSpanish and Portuguese communicationCross-functional collaboration
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