Taking applicationsVoice Support·Posted 14h ago
Customer Service Representative (Hybrid Rotating) ‑ English + European Languages
NuitéeVerified company
Barcelona, Spain
Pay
Not listed
Job type
Full-time · Hybrid
Hours
Flexible
Location
Barcelona, Spain
EnglishMid level
About the role
Customer Service Representative handling urgent travel disruptions and escalated customer cases by phone, email, and chat for Nuitée in Barcelona. The hybrid full-time role requires at least three years of customer service experience, fluent English, and availability for a rotating schedule including weekends and holidays.
What you'll do
- Handle emergency and urgent customer inquiries via phone, email, and chat
- Resolve escalated issues and provide timely solutions
- Coordinate with internal teams, hotels/airlines, and partners
- Maintain accurate records and documentation of incidents
- Monitor and track emergency cases to ensure SLA resolution
- Contribute to process improvements for the team
What you'll need
- At least 3 years of customer service experience
- Fluent in English
- Additional European language is a strong advantage
- Experience handling escalations and urgent customer situations
- Calm under pressure and sound decision-making
- Clear communication across phone, email, and chat
- Highly organised and detail-oriented
- Experience with Zendesk or similar CRM tools
Skills
Customer serviceEscalation handlingTravel disruption resolutionZendesk/CRM toolsPhone/email/chat supportDocumentationSLA managementProcess improvement
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