Eastwood Customer Care Specialist iRecruit Engage 2026

A full-time customer care specialist role handling inbound and outbound calls plus internet inquiries, resolving routine product or service problems. The posting is listed for Quezon City, Philippines, and requires rotating shifts, with no pay or remote-work details stated.

• Handle inbound calls, outbound calls, or internet inquiries
• Resolve routine customer problems about products or services
• Clarify customer requirements and use decision-support tools
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Document accounts and call information accurately
• Improve customer satisfaction and business performance
• Offer additional products or services

• High school diploma preferred
• Three to six months of relevant experience preferred
• Strong customer service orientation
• Strong computer navigation and PC knowledge
• Effective written and verbal communication
• Dependable with strong attention to detail
• Ability to multi-task and adapt to changes
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.