Taking applicationsVoice Support·Posted 15h ago
French Customer Service Associate
ConcentrixVerified company
Cape Town, South Africa
Pay
$5.5/hr
Job type
Full-time · On-site
Hours
US hours
Location
Cape Town, South Africa
FrenchEnglishEntry level
About the role
French-speaking customer support role handling voice, email, chat and social media for a technical software campaign. Based in Cape Town with shifts between 3pm and 2am and a base salary of R16,000.
What you'll do
- Handle customer queries via voice, email, chat and social media
- Diagnose and resolve software or system issues
- Document customer contacts in tracking systems
- Maintain knowledge of campaign processes and procedures
- Escalate unresolved customer issues
- Identify additional solutions for customer needs
- Adhere to scheduled shifts and departmental metrics
What you'll need
- Matric (essential)
- French fluency
- Excellent English verbal and written
- 6+ months customer-facing experience
- 6+ months international contact centre experience
- Business writing and advanced computer literacy
- Legally authorised to work in South Africa
- Availability for shifts 3pm-2am Mon-Fri
Skills
FrenchEnglishTechnical troubleshootingWeb chat and email supportCustomer relationship managementAccounting/bookkeeping knowledgeComputer literacyProblem-solving
Benefits
Health insurancePension fundSubsidised transportUpskilling trainingEmployee assistance programmeTeam building activitiesFinancial well-being sessions
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
BPO / customer experience5,000+ employees
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