Taking applicationsVoice Support·Posted 14h ago
Customer Support Representative ‑ India
Twist BioscienceVerified company
Apac
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Apac
EnglishMid level
About the role
A full-time customer support role handling email, chat and phone inquiries, order processing and sales quote support for a biotech company. The India-based position also covers Asia import/export logistics and compliance guidance.
What you'll do
- Resolve product, service and order inquiries via email, chat and phone
- Process and validate sales purchase orders
- Resolve order errors
- Guide customers on product selection and ecommerce website use
- Provide proactive updates on key account orders
- Generate sales quotes in Salesforce
- Provide Asia import/export logistics and compliance guidance for India position
What you'll need
- Bachelor's degree, preferably in life sciences or related field
- 2-3 years work experience in biotech industry
- 2+ years customer-facing experience
- Excellent verbal and written communication skills
- Attention to detail
- Able to multi-task, prioritize, and manage time effectively
- Strong computer skills and familiarity with G-Suite
- Salesforce familiarity preferred
Skills
Customer supportEmail, chat and phone supportOrder processingSalesforceG-SuiteAttention to detailMultitaskingBiotech/life sciences knowledge
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.