C1 Dutch & French and Portuguese Speakers (Rotational shifts) CSR

This is an on-site customer service representative role in El Maadi, Cairo, handling phone, email, and chat inquiries in Dutch, French, and Portuguese. It is full-time with rotational shifts and focuses on resolving issues, documenting interactions, and meeting service-level agreements.

• Handle customer inquiries via phone, email, and chat
• Resolve customer issues and requests
• Escalate complex cases when necessary
• Document all interactions in appropriate systems
• Adhere to service level agreements
• Maintain high-quality communication standards
• Collaborate with team members and supervisors

• C1 Dutch
• C1 French
• C1 Portuguese
• Customer service experience
• Clear professional communication skills
• Comfort using CRM or ticketing systems
• Ability to work rotational shifts
• On-site availability in El Maadi, Cairo

Aura Communication is a leading HR Outsourcing, Staffing, and Payroll Outsourcing consultancy founded in 2012 and headquartered in Cairo, Egypt, with an additional branch in Miami, Florida, USA. Through its extensive presence across Egypt and the MENA region, including Iraq, Syria, Jordan, Morocco, Algeria, and Saudi Arabia, Aura serves as a trusted one-stop HRO/BPO partner, delivering comprehensive workforce solutions to local and internatio...