Customer Care Advisor ‑ Fluent German Speaker
NextcareVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
EU hours
Location
Cairo, Egypt
About the role
Customer Care Advisor role in Cairo supporting insurance customers in German and English across phone and written channels. It is an on-site, Monday-to-Friday full-time job with performance bonus, health insurance and language allowance.
What you'll do
- Act as first point of contact for clients worldwide
- Meet service standards including 24-hour written responses and 2% call abandon target
- Implement AI tools to support service standards
- Manage daily workload, ad hoc assignments and follow up cases
- Develop product knowledge to provide timely accurate information
- Assist medical team with hospital admissions, evacuations and repatriations
- Respond to queries about cover, claims, hospitalizations and complaints
What you'll need
- Experience in a customer-facing role is a must
- Call centre experience beneficial
- Experience working in a pressurized environment with tight deadlines
- Strong knowledge of Microsoft Office (Excel, Word)
- High fluency in German and English is a must
Skills
Benefits
About Nextcare
Nextcare is the leading “Third Party Administrator” (TPA) for the insurance industry in the GCC & MENA region. Since its establishment in 1999, the company specializes in providing complete health insurance management and administration services to insurers and other healthcare payers providing the perfect balance between the best customer service and the maximum cost optimization in addition to compliance with regulators.
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