Taking applicationsVoice Support·Posted 15h ago
Customer Experience & Communication Internship
CrispVerified company
Amsterdam, Netherlands
Pay
Not listed
Job type
Internship · On-site
Hours
Flexible
Location
Amsterdam, Netherlands
DutchEntry level
About the role
A full-time internship in Amsterdam supporting Crisp's customer service team with internal communication, knowledge-base upkeep and daily operations. It combines operational service tasks with a research project on improving internal communication flows, and requires flawless Dutch and office attendance.
What you'll do
- Rewrite internal pages and keep information up to date
- Support daily service operations and step in when agents are busy
- Analyse customer contact trends and propose process improvements
- Prepare weekly and monthly presentations and data visualisations
- Co-write internal newsletters and service updates
- Support project communication and rollout updates
- Maintain internal knowledge sources and documentation
- Work on the service department to spot bottlenecks
What you'll need
- Enrolled in a relevant HBO or WO programme
- Looking for a work placement internship
- Strong organisational skills for systems and documentation
- Fluent in Dutch with creative language skills
- Entrepreneurial, flexible and proactive
- Comfortable working with colleagues at the office
- Passion for food, sustainability and customer contact
Skills
Internal communicationKnowledge base managementDocumentation and organisationData visualisationCopywritingDutch languageProcess optimisationPresentation preparation
Benefits
B Corp certified companyFree lunch from CrispWorkshops and talks via Crisp UniversitySports, events and tastingsMental health support via OpenUpDiscount on Crisp groceriesInclusive and diverse workplace
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