C1 English Customer Advisor
FlairsTechVerified company
On-site — El Maadi, Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
El Maadi, Cairo, Egypt
About the role
Full-time, on-site customer advisor role in El Maadi, Cairo handling phone, email, and chat inquiries. It requires C1 English and focuses on resolving customer issues, documenting interactions, and maintaining satisfaction.
What you'll do
- Handle customer inquiries by phone, email, and chat
- Understand customer needs and provide accurate information
- Guide clients through solutions
- Escalate complex cases
- Maintain customer satisfaction
- Document interactions in internal systems
- Follow service procedures and quality standards
- Collaborate with team and attend training
What you'll need
- C1 English, written and spoken
- Customer-focused service skills
- Direct customer contact and client counseling experience
- Ability to prioritize and work accurately under pressure
- Comfort working on-site in Qesm El Maadi
- Proficiency with CRM and office applications
- Previous customer service or contact center experience is an advantage
- Business or communications education preferred
Skills
About FlairsTech
Since its establishment on the foundations of Innovation, Talent, and Excellence, FlairsTech has grown rapidly and steadily into the international technology-driven Managed Services Provider (MSP) it is today. With over 1000 carefully selected talents across our five offices, a global audience of over 100 partners rely daily on our services for Software Development & Analytics, Innovative Digital Solutions, Business Operations, Customer Exper...
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