Taking applicationsVoice Support·Posted 14h ago
Customer Success Representative ‑ Berlin
DoctolibVerified company
Berlin, Germany
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Berlin, Germany
GermanEnglishEntry level
About the role
Doctolib is hiring a full-time Customer Success Representative in Berlin to support healthcare professionals with customer requests, data quality, product settings, and contract topics. The role requires fluent German (C1) and good English (B2), with initial customer-facing experience and strong organizational skills.
What you'll do
- Process customer requests efficiently
- Maintain and update customer data
- Document customer interactions
- Configure and optimize product settings
- Support contract conclusions, cancellations, and license transfers
- Collaborate with the team on operational priorities
What you'll need
- Initial customer-facing experience
- Structured and organized
- Independent and solution-oriented
- Detail-oriented
- Strong communication and service orientation
- Fluent German at least C1
- Good English at least B2
Skills
Customer successCustomer serviceCommunicationOrganizationData qualityCRM systemsTechnical understandingGerman and English
Benefits
Paid time offHealth insuranceDeutschlandticketPension schemeParental leaveMental health supportMeal vouchersSports subsidy
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