Taking applicationsVoice Support·Posted 5d ago
Working Student Customer Success & Support
FunnelCockpit
Berlin
Pay
Not listed
Job type
Part-time · Remote
Hours
Flexible
Location
Berlin
GermanEnglishEntry level
About the role
Part-time working-student role in customer success and support for a remote-first SaaS company, handling written customer inquiries via Intercom and helping new customers onboard. It offers flexible hours alongside studies, a mentor, and a laptop, but requires fluent German and good English.
What you'll do
- Support customers via Intercom in writing
- Help new customers during onboarding
- Document inquiries in Linear and collaborate with product/development
- Test new features and improve Knowledge Base and AI features
- Pass on customer feedback
- Contribute ideas and work independently
What you'll need
- Enrolled student
- Fluent German and good English
- Good technical understanding
- Solution-first and courteous
- Reliable, structured, and able to work independently from home
- Nice to have: customer service experience in a digital environment
- Nice to have: experience with marketing tools or funnel builders
- Nice to have: touchpoints with SEO and performance marketing
Skills
Written customer supportCustomer onboardingTechnical understandingIntercomLinearKnowledge base improvementAI feature testingIndependent work
Benefits
Flexible hoursMentor supportEquipment providedCo-working space optionFlat hierarchiesTeam eventsIntensive onboardingOpen communication
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