Customer Service Advisor ‑ Digital Intake ‑ Baguio ‑ 2025
ConcentrixVerified company
Baguio City, Philippines
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Baguio City, Philippines
About the role
A full-time customer service advisor role based in Baguio City, Philippines, handling inbound and outbound calls plus internet inquiries. It focuses on resolving routine customer issues, meeting KPIs, and documenting customer contacts.
What you'll do
- Handle inbound and outbound calls
- Respond to internet inquiries
- Resolve routine customer problems
- Meet contractual KPIs
- Clarify customer requirements
- Document customer accounts
- Offer additional products or services
- Track information in a call database
What you'll need
- High school diploma
- Three to six months relevant experience preferred
- Strong customer service orientation
- PC knowledge and computer navigation skills
- Written and verbal communication ability
- Dependable and detail-oriented
- Able to multitask and adapt quickly
- Able to rotate shifts as needed
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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