Client Support Specialist (Workplaces ‑ B2B) (Remote (Jamaica))
Clipboard HealthVerified company
Remote (Jamaica)
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Jamaica
Open to people in the United States
About the role
A B2B client support role handling voice and email for healthcare workplace customers. It is fully remote and open to candidates at all experience levels, with no degree required.
What you'll do
- Engage Workplace customers over voice and email
- Resolve shift, payment, and platform issues
- Navigate Zendesk and Clipboard portal
- Investigate cases and maintain documentation
- Troubleshoot issues and escalate when necessary
- Develop expertise in products and processes
- Work cross-functionally with Billing, Account Management, and Worker Operations
- Uphold company values in every interaction
What you'll need
- Clear, professional English spoken and written
- Customer-focused mindset
- Ability to handle business customers professionally
- Proactive problem-solving
- High accountability
- No specific degree required
Skills
Benefits
About Clipboard Health
Clipboard Health runs an app-based marketplace that connects healthcare professionals with workplaces that need staff, mainly long-term care facilities in the U.S., and is expanding into home health and hospitals. Founded in 2016, it's a remote-first team of over 1,000 people, a top Y Combinator company and profitable since 2022. Its support teams work fully remote from Africa, Latin America, the Caribbean, the Philippines and beyond, helping both healthcare workers and the facilities that book them.
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