Customer Service Advisor ‑ Meknès ‑ German and English
ConcentrixVerified company
Meknès, Morocco
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Meknès, Morocco
About the role
Customer Service Advisor role handling customer questions by phone, email, or chat, resolving complaints, and supporting retention. The job is based in Meknès, Morocco, with remote work possible after an integration period for candidates outside certain Moroccan cities.
What you'll do
- Answer customer questions by phone, email, or chat
- Identify and handle requests or complaints
- Provide tailored solutions to retain customers
- Share customer feedback to improve services
- Ensure quality customer service
What you'll need
- Speak and write German perfectly
- English required
- Excellent communication skills
- Well organized
- Autonomous
- Positive attitude
- Master digital tools
- Curiosity to adapt to new technologies
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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