Taking applicationsVoice Support·Posted 14h ago
Social Support Associate, Customer Care Operations
LyftVerified company
Toronto, Canada
Pay
$15.5–$19.5/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Toronto, Canada
EnglishEntry level
About the role
This role is the social media support voice for Lyft, answering passengers and drivers and resolving issues in real time. It is fully remote but requires candidates to be based in the Toronto metro area.
What you'll do
- Triage and resolve community problems, escalating when necessary
- Represent Lyft support on social media and digital channels
- Proactively solve issues and build trust with customers
- Create personalized, positive support experiences
- Work with Product, Marketing, and other teams
- Act as a community advocate for Lyft
- Work a wide range of hours and weekends
What you'll need
- 1+ years of customer service or sales experience
- 1+ years of social media or communications experience is a plus
- Strong written communication skills
- High emotional intelligence
- Proactive and strong work ethic
- Ability to work independently and with a team
- Ownership mindset and follow-through
- Based in the Toronto metro area
Skills
Social media supportWritten communicationIssue resolutionEmotional intelligenceTime managementIndependent workCross-functional collaborationAttention to detail
Benefits
Health insurancePaid time offMental health benefitsFamily building benefitsChild care and pet benefitsRRSP plan with company matchCommuter benefitsLyft ride credits
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