Customer Service Advisor ‑ CDO XTRA 2025
ConcentrixVerified company
Cagayan de Oro, Philippines
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cagayan de Oro, Philippines
About the role
A full-time customer service advisor role handling inbound and outbound calls plus internet inquiries and resolving routine product or service issues. It is listed for Cagayan de Oro, Philippines, and requires rotating shifts, with a high school diploma and some relevant experience preferred.
What you'll do
- Handle inbound calls
- Handle outbound calls
- Respond to internet inquiries
- Resolve routine customer problems
- Meet contractual KPIs
- Clarify customer requirements
- Greet customers professionally
- Document call information
What you'll need
- High school diploma
- Three to six months relevant experience preferred
- Strong computer navigation skills
- Effective written and verbal communication
- Dependable and detail-oriented
- Ability to multitask
- Ability to rotate shifts
- Tolerance for repetitive work
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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