Taking applicationsVoice Support·Posted 14h ago
Customer Support Specialist, Bilingual (Spanish), Contract (Remote)
RoofrVerified company
Remote
Pay
Not listed
Job type
Contract · Remote
Hours
US hours
Location
Not stated
EnglishSpanishMid level
About the role
A contract remote customer support role handling phone and chat inquiries in English and Spanish for Roofr's CRM customers. It requires 1–3 years of bilingual support experience and uses a US-hours schedule with some weekend and holiday coverage.
What you'll do
- Provide phone and chat support in English and Spanish
- Troubleshoot complex customer issues
- Track and update support tickets in CRM
- Collaborate with Sales, Customer Success, Onboarding, and Product teams
- Build deep product knowledge
- Improve customer experience
What you'll need
- 1–3 years of bilingual customer support experience
- Excellent communication skills
- Creative problem-solving
- Experience handling high daily volume by phone, email, and chat
- Bilingual in English and Spanish
- Startup experience a plus
- Intercom experience a plus
Skills
Bilingual English/SpanishCustomer supportPhone and chat supportTroubleshootingCRM ticket managementProduct knowledgeIntercom
Benefits
Paid time offFlexible time offHealth insuranceInternet stipendEquipment providedWeekly payCareer growthPaid parental leave
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