Taking applicationsVoice Support·Posted 8d ago
Call Center Supervisor
Berlitz EgyptVerified company
On-site — Maadi, Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Maadi, Cairo, Egypt
EnglishMid level
About the role
A full-time call center supervisor role based on-site in Maadi, Cairo, overseeing call center teams and daily operations. It requires 2–4 years of call center experience plus strong leadership, communication, and team-management skills.
What you'll do
- Maintain efficient operations during peak periods
- Ensure teams meet customer expectations without delay
- Update system records and transactions
- Ensure customer satisfaction
What you'll need
- 2–4 years experience in call center operations
- Strong leadership skills
- Excellent communication
- Proven track record of team management
Skills
Call center operationsLeadershipCommunicationTeam managementCustomer satisfactionSystem records
Benefits
Friday off
About Berlitz Egypt
Berlitz is a global language-services and training provider; Berlitz Egypt runs language centres across Cairo (Nasr City, Rehab, Maadi, Sheikh Zayed) with an in-house call center for enrolments.
Education1001+ employeesHQ: Cairo, Egypt
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